Frequently Asked Questions
Common questions about privacy, features, and billing.
Privacy & Data
Is Genosm HIPAA compliant?
Yes. Genosm uses a local-first architecture. Your patient data is stored exclusively in your browser's secure database (IndexedDB) on your device. We do not transmit or store your clinical data on our servers, which simplifies HIPAA compliance as the data never leaves your control.
Where is my data stored?
Your data is stored locally on the device you are using. We use the browser's IndexedDB system. This ensures maximum privacy and security but means you are responsible for backing up your data (using the JSON export feature) if you clear your browser cache.
Do you use my data to train AI?
No. The text you send to the AI assistant for generating genograms is processed statelessly and is not used to train our models. We have strict data agreements to ensure zero-retention for API processing.
Features & Usage
Can I collaborate with my team?
Currently, Genosm is a single-user application designed for individual privacy. We do not support real-time collaboration at this time to maintain our strict security posture. You can share genograms by exporting them as JSON files.
What happens if I lose internet connection?
Genosm works fully offline! Once the app is loaded, you can create, edit, and analyze genograms without an internet connection. AI features will require a connection, but manual editing is always available offline.
Can I create ecomaps with Genosm?
Yes! Ecomap integration is now live. Select any person node, click the Ecomap icon in the toolbar, and add external systems (work, school, health, community, etc.) with different connection types (strong, weak, stressful) and flow directions. Ecomaps are fully integrated with genograms, allowing you to visualize both family relationships and external support systems in one diagram.
Can I export to Word or PowerPoint?
You can export your genograms as high-quality PNG images which can be easily dragged and dropped into Microsoft Word or PowerPoint documents. We also support PDF export for direct reporting.
Can I track changes over time?
Yes! We've just released Version Tracking based on your feedback — our most requested feature! You can now create snapshots of your genograms at any point in time, compare versions with visual diff highlights, and navigate through your document history. Perfect for tracking long-term patient cases, documenting treatment progress, and maintaining HIPAA-compliant audit trails. Click the Timeline button in the topbar to get started!
Billing & Subscriptions
Is there a free trial?
Yes, we offer a 3-day full-access free trial. You can test all Pro features, including AI generation and clinical insights.
How do I cancel my subscription?
You can cancel anytime from your account settings. Navigate to Settings → Billing to manage your subscription. Your access will continue until the end of the current billing period.